I've also contacted my bank to stop making payments to Adobe as a safety precaution. I've contacted the company, they made several offers for me to switch plans which I disagreed as I wanted to cancel the subscription immediately. I checked my bank account two months after my first subscription ended to realise that they had automatically renewed my subscription, so that if I wanted to cancel I had to pay 50% of the rest of the 'contract'.
Without any given notice, the rate had gone up substantially and so unreasonably to AU$43.99. I signed up for a monthly-paid, one-year subscription for AU$18.69. I'm a student as well and I have very little money. I want clearer information for customers outside US/EU. I asked for a refund, and Navleen just ignored me, that's around 120$ loss for me. On the contrary, it just makes me think it will automatically get cancelled. Nowhere does it say "contact us to cancel if". I can't accept this, this information is not clear on the website to any average Joe like me. Mr Navleen then shut me off and ended the conversation. IN YOUR COUNTRY ADOBE IS TAKING MONEY TROGH DIGITAL RIVER, THEREFORE THE CANCELLATION OPTION IS NOT THERE AND YOU NEED TO CONTACT US FOR THE CANCELLATION AND WE CAN SUPPORT FOR THE SAME" " IN SOME COUNTRIES ADOBE TAKES HELP FROM THIRD PARTY TO SELL THE PRODUCT. A mistake that cost me 120$.ģ) my conversation with the tech staff ( NAVLEEN) ended a few minutes ago by saying.
Made me even believe, the subscription might cancel itself at the end of the month.
That button doesn't exist.Īnd it's so confusing. That's not the case for many of us outside the US/EU zone I guess, as I learned today. Yes I know, you click manage my plan, you click the cancel button, and ta-da. ( I used it a few days only after I bought it in April 2017)ġ)It is unreasonable that you have to cancel a month-to-month subscription, why cant I just pay for one month? Makes me miss the pre CC days.Ģ)it is unacceptable that I have to then, contact tech support for them to cancel it for me. I tried to cancel my subscription 4 months ago and failed, and then got caught up with work and forgot about it, realizing today that I've paid extra 4 months for a month-to-month subscription for Premiere, which I haven't used. I just finished a "conversation" with one of adobe's support guys.
0 kommentar(er)
